Terms of Service

1. About these Terms

These Terms of Service (“Terms”) apply to your use of the PlantPalAI website at https://plantpal-ai.com and the PlantPalAI service (together, the “Service”). By signing up for or using the Service you agree to these Terms. If you do not agree, do not use the Service.

Please also read our Privacy Policy, Cookie Policy and Refund Policy, which form part of these Terms.

2. Who we are

The Service is provided by the operator of this website (“PlantPalAI”, “we”, “us”). You can reach us through our contact page or by email to support@plantpal-ai.com.

3. The Service

PlantPalAI is an AI plant care assistant. The Service includes:

• Suggested identification of plants from photos you take or upload
• Possible causes of common plant problems and suggested care steps
• Care reminders and a plant journal where the feature is offered

The features available to you are those described on the website when you sign up. We may improve, change or remove features as described in section 14.

4. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Service. If you use the Service for a business, you confirm that you may accept these Terms for it.

5. Your access

You must give accurate details when you sign up and keep any access details you receive confidential. You are responsible for activity carried out through your access. Tell us straight away through our contact page or by email to support@plantpal-ai.com if you think someone else has used it.

6. Acceptable use

You must not use the Service to:

• break any law or infringe anyone else’s rights, including copyright and privacy rights
• upload material that is unlawful, harmful, abusive or that you do not have the right to share
• upload malware or try to disrupt, overload, probe or gain unauthorised access to the Service
• copy, resell or reverse-engineer the Service, or access it with automated tools other than those we provide
• mislead others about the source of content produced with the Service

We may suspend or end your access if you break these rules (see section 17).

7. Your content

You keep all rights in the content you submit to the Service, such as photos of plants, notes about your plants and the questions you ask (“Your Content”). You give us permission to store and process Your Content only as far as needed to provide the Service to you. This permission ends when you delete Your Content or your access ends, except where we must keep data longer by law. We do not sell Your Content.

You confirm that you have the rights needed to submit Your Content and that it does not break these Terms or the law.

8. Automated (AI) output

The Service uses automated systems, including artificial intelligence, to produce results. Results can be inaccurate, incomplete or out of date.

Identifications and care suggestions are automated and can be wrong. Some plants are toxic to people or pets; do not rely on PlantPalAI to decide whether a plant is safe to touch or eat. Ask a qualified professional for anything that affects health or safety.

You own the results produced for you from Your Content and are responsible for how you use them. Check results before you rely on them.

9. Price, trial and billing

1-day trial for €0.01, then €29.90 every 28 days until you cancel.

• The trial gives full access to the Service for 1 day and costs €0.01.
• Unless you cancel before the trial ends, your subscription starts automatically at the end of the trial and you are charged €29.90.
• After that you are charged €29.90 every 28 days until you cancel.
• Prices include any VAT that applies, unless the checkout says otherwise.
• Payments are processed by our payment provider at checkout. We do not store full card numbers.
• If a payment fails, we may retry it and may pause your access until it succeeds.

We will tell you about any price change before it applies to you, and you can cancel before it takes effect.

10. Cancellation

You can cancel at any time by sending us a message through our contact page or by email to support@plantpal-ai.com with the subject “Cancel my subscription” and the email address you signed up with. Cancelling stops all future charges. If you cancel during the trial, you will not be charged €29.90. If you cancel later, you keep access until the end of the 28-day period you have already paid for.

11. Refunds

Refund requests made within 1 day of a charge are refunded in full. After that, payments are non-refundable, except where the law requires otherwise.

To ask for a refund, send us a message through our contact page or by email to support@plantpal-ai.com with the subject “Refund request”, the email address you signed up with and the date of the charge. Refunds go back to the original payment method. See our Refund Policy for details. This section does not limit your statutory rights.

12. Your right of withdrawal (EU/UK consumers)

If you are a consumer in the EU or UK, you have a legal right to withdraw from the contract within 14 days of signing up without giving a reason. Because the Service starts straight away at your request, you agree when you sign up that:

• the Service may begin during the withdrawal period;
• if you withdraw, you may have to pay for the part of the Service provided up to that point;
• your right of withdrawal ends once the Service has been fully provided.

To withdraw, send us a clear statement through our contact page or by email to support@plantpal-ai.com. Where the law gives you a right to a refund on withdrawal, we will refund you in line with that law. This right applies in addition to the refund rule in section 11.

13. Intellectual property

The Service, its software, design and content (other than Your Content and the results produced for you) belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use the Service for as long as your access lasts. The PlantPalAI name and logo may not be used without our permission.

14. Availability and changes

We aim to keep the Service available but cannot promise it will always be uninterrupted or error-free. We may carry out maintenance and change, add or remove features. If a change significantly reduces what you pay for, we will tell you in advance and you may cancel.

15. Disclaimers

Apart from the commitments in these Terms and the rights you have by law, the Service is provided “as is” and “as available”. We do not promise that results will be correct, complete or suitable for a particular purpose.

16. Limitation of liability

Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence or for fraud.

Subject to that, we are not liable for indirect or unforeseeable loss, or for loss of profit, business or data, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. If you are a consumer, this does not affect your statutory rights.

17. Ending your access

You can stop using the Service at any time by cancelling (section 10). We may suspend or end your access if you seriously or repeatedly break these Terms, if required by law, or if we stop offering the Service. If we end your access without fault on your part, we will refund any amount paid for the period after it ends.

18. Complaints and disputes

If you have a complaint, please contact us first through our contact page or by email to support@plantpal-ai.com. We will try to resolve it fairly. If you are a consumer, you may also contact your local consumer protection authority or bring a claim in the courts where you live.

19. Applicable law

These Terms are governed by the laws applicable to the operator of this website. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring proceedings in its courts.

20. Changes to these Terms

We may update these Terms, for example to reflect changes to the Service or the law. We will show the date of the latest version at the top of this page. If a change materially affects you, we will give you notice before it applies, and you may cancel before it takes effect.

21. General

If any part of these Terms is found to be unenforceable, the rest stays in effect. If we do not enforce a right straight away, we can still enforce it later. You may not transfer your rights under these Terms without our consent.

22. Contact

Questions about these Terms: please contact us through our contact page or by email to support@plantpal-ai.com.