Refund Policy

1. Overview

PlantPalAI is a subscription: 1-day trial for €0.01, then €29.90 every 28 days until you cancel. You can cancel at any time.

2. How to cancel

Send us a message through our contact page or by email to support@plantpal-ai.com with the subject “Cancel my subscription” and the email address you signed up with. Cancelling stops all future charges.

3. Cancelling during the trial

If you cancel before the 1-day trial ends, you will not be charged the €29.90 subscription fee.

4. Cancelling after the trial

If you cancel after the trial, no further charges are made and you keep access until the end of the 28-day period you have already paid for.

5. Refunds

Refund requests made within 1 day of a charge are refunded in full. After that, payments are non-refundable, except where the law requires otherwise.

To ask for a refund, send us a message through our contact page or by email to support@plantpal-ai.com with the subject “Refund request”, the email address you signed up with and the date of the charge. Refunds go back to the original payment method; your bank may take a few days to show them.

6. Your right of withdrawal (EU/UK consumers)

If you are a consumer in the EU or UK, you also have a legal right to withdraw from the contract within 14 days of signing up. Because the Service starts straight away at your request, you may have to pay for the part already provided, and the right ends once the Service has been fully provided. See section 12 of our Terms. This right applies in addition to the refund rule above.

7. Payment disputes

If you do not recognise a charge, please contact us first so we can look into it quickly. You keep any rights you have with your bank or card issuer.

8. Contact

Questions about cancelling, refunds or billing: contact us through our contact page or by email to support@plantpal-ai.com. See also our Terms of Service.